Client experience is no longer a service function

It’s a Business Strategy. Why organisations that earn client trust will shape the future There was a time when client experience was measured by operational efficiency, how quickly a call was answered, how effectively a query was resolved, or how fast a complaint was closed. While these measures remain important, they no longer define what great client experience looks like. Today, client experience encompasses the entire relationship an organisation builds with the people it serves....

What to watch on DStv this August

Big Brother Naija Live Shows (S11)             Genre: Reality Sundays at 20:00 on Zambezi Magic, available on DStv Compact and up “Big Brother Naija” returns for an electrifying eleventh season, as housemates vie for the grand prize while bringing viewers endless drama, fun, and entertainment on your screens! And this time, everything is for the taking. Who will take the spotlight? Izingane zeS’thembu Season (S4) Genre: Reality Wednesday and Thursday (from 20 August) at 20:00 on...

Cyber resilience will determine who wins Botswana’s digital future

There’s a noticeable shift taking place across Botswana. Organisations have moved from asking whether they should digitise to how quickly they can adopt technologies such as cloud computing and AI to improve how they operate and serve customers. That shift is being enabled by strong foundations. One of Africa’s most sophisticated financial sectors, widespread broadband connectivity and continued investment in digital infrastructure have created the conditions for the next phase of digital growth. We see...

Bank Gaborone Launches Digital Self-Onboarding Platform, Making Banking Simpler and More Accessible

Bank Gaborone has taken another significant step in its digital transformation journey with the launch of its Self-Onboarding platform, an innovative digital solution that allows customers to open a bank account remotely in as little as 15 minutes, without visiting a branch. The new platform enables Botswana citizens who are new to Bank Gaborone and hold a valid Omang to conveniently open either an Easy Save or Easy Transact account through the Bank Gaborone website....

FNB Botswana Honoured with Two Prestigious Euromoney Awards for Excellence 2026

FNB Botswana has been recognised with two prestigious accolades at the 2026 Euromoney Awards for Excellence, reaffirming its position as a leading financial institution committed to delivering meaningful help, innovation, and sustainable impact: Botswana’s Best Bank 2026 Botswana’s Best Bank for ESG 2026 The Euromoney Awards for Excellence are among the most respected and sought-after accolades in the global banking industry, recognising institutions that demonstrate exceptional leadership, innovation, resilience, and outstanding performance. This recognition comes...

Big Brother Naija Season 11 Housemates Revealed as Nigeria’s Biggest Reality Show Gets Underway 

The much-anticipated 11th season of Big Brother Naija officially premiered last night as 24 housemates from across Nigeria entered Biggie’s House, marking the start of what promises to be another compelling chapter of Africa’s biggest reality television show. The 24 housemates – 12 females and 12 males – drawn from diverse backgrounds bring with them distinct personalities and strategies into this year’s edition themed “Show ya sef”. Over the coming weeks, they will navigate Biggie’s challenges, nominations...

New season, new battles: Betway Premiership roars back to life

A fresh chapter of South African football begins as the Betway Premiership returns on 1 and 2 August, bringing with it renewed ambition, shifting power dynamics and a host of compelling storylines across an eagerly anticipated opening weekend. All eyes will be on defending champions Orlando Pirates, who ended Mamelodi Sundowns’ remarkable run of eight consecutive titles last season to usher in a new era at the summit. Their campaign begins at home against newly...

Canal+ Brings Biggest Ever Caf Women’s Afcon, A Celebration Of Women’s African Football

All 34 matches of the TotalEnergies CAF Women’s Africa Cup of Nations Morocco 2026 will be broadcast live on SuperSport across Sub-Saharan Africa to DStv, DStv Stream, GOtv & GOtv Stream subscribers.  CANAL+ has confirmed that the TotalEnergies CAF Women’s Africa Cup of Nations Morocco 2026 (WAFCON) will be broadcast live on SuperSport across Sub-Saharan Africa. Africa’s biggest women’s football tournament takes place from 26 July to 16 August 2026, having been rescheduled from March, and will be...