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Gov’t addresses service delivery bottlenecks

Publishing Date : 06 August, 2018

Author : TAPELA MORAPEDI

To ensure the provision of good quality public services, Government is in the process of reviewing its policies and regulations to remove all bottlenecks affecting service delivery in Government departments.


Addressing Heads of Departments in Selebi Phikwe recently, the Minister of Presidential Affairs, Governance and Public Administration, Nonofo Molefhi noted that one of the key areas to be looked at is decentralisation of services in order to advance service delivery.
Molefhi who is also Member of Parliament for Selebi Phikwe East, implored Government Departments to pull together and share resources where possible in order to ensure that services are delivered to the public.


He emphasised that a collaborative approach amongst Government departments could address some of governance inefficiencies. He stressed that collective action is key in achieving social outcomes as they cannot be achieved by public service providers or government alone without the involvement of citizens, business community, civic societies and other groups.


He further encouraged civil servants to have a meaningful input in identifying inefficiencies in Government systems and procedures thereby helping Government to address governance bottlenecks in the delivery of public services. Molefhi called on all civil servants to be conversant with the Vision 2036 pillars which points out to the developmental aspirations of the nation. He said they must familiarise themselves with Vision 2036 document as it “serves as a guide in taking the country to another level.”


Launched in 2016, Vision 2036 is largely seen as Botswana’s transformative blueprint that all service providers especially civil servants must fully understand in order to align their service delivery to achieve national aspirations as outlined in the four pillars of Sustainable Economic Development, Human and Social Development, Sustainable Environment as well as Governance, Peace and Security.


Concerning BCL and the economic status of Selebi Phikwe, the Minister pleaded with civil servants to contribute in finding lasting solutions that will help address Selebi Phikwe’s social and economic challenges. He noted that their contribution can improve or unlock new ideas that could help Government to arrest the situation. He pointed out that the closure of BCL Mine resulted in loss of jobs, a situation that has socially and economically affected families and the business community.


Molefhi revealed that the closure of the mine which was the economic mainstay of the town has further resulted in an increase of people enrolled under the Social and Community Development (S&CD) Programme for care, a development that forces Government as the main service provider to manage the situation.


Laws not speaking to each other

When addressing social workers and Ward Development Committee members on the delivery of social services in Selebi Phikwe late last year, Minister of Basic Education, Bagalatia Arone noted that some policies and regulations need to be revised and harmonised in order to improve performance. Arone who was speaking in his capacity as a member of Parliamentary Portfolio Committee on Local Governance and Social Welfare observed that a number of Botswana laws “ do not speak to each other,” thereby causing confusion and impacting badly on the delivery of public services.


He said some regulations and policies clash as well as portfolios within some of the departments, something that he said must be rectified if successful delivery of public services is to be achieved. One of the key reforms that would enhance service delivery according to Arone is to introduce officers to a basic law course which will enable them to understand the fundamental parameters of law to be able to interpret policies, understand them and act accordingly to deliver services. He said public servants being the service providers lack the basic knowledge of law which translates into poor understanding of regulations and policies that should guide service delivery.

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